Citrix Workspace 1910

  

Trying to install latest version of Citrix Workspace app 1912 for Mac Version: 19.12.0.23 (1912). The installer reports an error. Attaching the log file.

Citrix Workspace app for Windows is an easy-to-install app that provides access to your applications and desktops using Citrix Virtual Apps and Desktops from a remote client device. Citrix Workspace app provides access from your desktop, Start menu, Citrix Workspace user interface, or web browsers. Symptoms or Error Denying automation permission after launching subscribed desktop might cause Citrix Workspace App 1910 for Mac to become unresponsive using the macOS Catalina operating system. Affected users will see the spinner to launch a desktop but it. What's new in 1910.2 This release resolves issues with Auto Update and macOS Catalina. Customers using Citrix Workspace app for Mac 1910 and 1910.1 must upgrade to Citrix Workspace app for Mac 1910.2 manually to receive future updates through Auto Update. Customers using Citrix Workspace app for Mac 1906 or earlier can get Citrix Workspace app. Citrix Workspace App 1910.2 for macOS If you just updated your MacBook to latest macOS 10.15 Catalina, make sure you’ll update your Citrix Workspace App to version 1910.2 also. Otherwise you may up to get an error: “You have not chosen to trust GlobalSign Root CA the issuer of this certificate”. Confirm you are on the latest release of Citrix Workspace App for Mac. The following article from Apple details new requirements for certificates.

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Citrix Workspace 1910

Tried also Citrix Workspace app 1910 for Mac with the same results.

Any ideas?

Here's the console output from the installer app:

2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Citrix Workspace 19.10.2 Installation Log
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Opened from: /Volumes/Citrix Workspace/Install Citrix Workspace.pkg
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Package Authoring Error: <background> has an unsupported MIME type: image/data
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: Product archive /Volumes/Citrix Workspace/Install Citrix Workspace.pkg trustLevel=350
2019-12-10 13:29:45+02 aggeloss-mbp Installer[20780]: External component packages (1) trustLevel=350
2019-12-10 13:29:50+02 aggeloss-mbp Installer[20780]: Package Removal: User opted to keep package.
2019-12-10 13:29:52+02 aggeloss-mbp Installer[20780]: Could not load resource readme: (null)
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: PUKApplicationCloser: Done updateOpenAppsAndPlugIns!
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: PUKApplicationCloser: Alert did end with code: -1
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]:
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: User picked Standard Install
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Choices selected for installation:
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Install: '
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Install: '(null)'
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Install Citrix Workspace.pkg#com.citrix.ICAClient.pkg : com.citrix.ICAClient : 19.10.2
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]:
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: It took 0.00 seconds to summarize the package selections.
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Set authorization level to root for session
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Will use PK session
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Using authorization level of root for IFPKInstallElement
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Starting installation:
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Configuring volume 'Macintosh HD'
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Preparing disk for local booted install.
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Free space on 'Macintosh HD': 907,7 GB (907702546432 bytes).
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: Create temporary directory '/var/folders/g8/9zxts5zj2yzc_2tn1z19w_780000gn/T//Install.20780wBEFKM'
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: IFPKInstallElement (1 packages)
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: Adding client PKInstallDaemonClient pid=20780, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2019-12-10 13:30:08+02 aggeloss-mbp Installer[20780]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: ----- Begin install -----
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: packages=(
'PKLeopardPackage <id=com.citrix.ICAClient, version=19.10.2, url=file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg>'
)
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: Set reponsibility for install to 20780
2019-12-10 13:30:08+02 aggeloss-mbp installd[610]: PackageKit: Extracting file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/96BE7FCA-CD20-42E1-B146-658270CAB221.activeSandbox/Root, uid=0)
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: prevent user idle system sleep
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: suspending backupd
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: Executing script './preinstall' in /private/tmp/PKInstallSandbox.ekzRI6/Scripts/com.citrix.ICAClient.CPNoL7
2019-12-10 13:30:11+02 aggeloss-mbp install_monitor[21070]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: ./preinstall: No receipt for 'com.citrix.ICAClient' found at '/'.
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/96BE7FCA-CD20-42E1-B146-658270CAB221.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/96BE7FCA-CD20-42E1-B146-658270CAB221.activeSandbox
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/96BE7FCA-CD20-42E1-B146-658270CAB221.activeSandbox/Root (3 items) to /
2019-12-10 13:30:11+02 aggeloss-mbp softwareupdated[317]: Event handler called with flags: 103
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: PackageKit: Executing script './postinstall' in /private/tmp/PKInstallSandbox.ekzRI6/Scripts/com.citrix.ICAClient.CPNoL7
2019-12-10 13:30:11+02 aggeloss-mbp installd[610]: ./postinstall: mv: rename /Users/aggelos/Library/Logs/ReceiverInstall.log to /var/setup/Library/Logs: No such file or directory
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: Failed to create CEIP Datapoint directory '/var/setup/Library/Application Support/Citrix Receiver/CEIP'. Error: Error Domain=NSCocoaErrorDomain Code=513 'You don’t have permission to save the file “CEIP” in the folder “Citrix Receiver”.' UserInfo={NSFilePath=/var/setup/Library/Application Support/Citrix Receiver/CEIP, NSUnderlyingError=0x7f817a518210 {Error Domain=NSPOSIXErrorDomain Code=13 'Permission denied'}}
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: Insufficient arguments provided!
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: Insufficient arguments provided!
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: Successfully collected Installer CEIP datapoints to file: /var/root/Library/Application Support/Citrix Receiver/CEIP/CEIPInstaller.json
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: No matching processes were found
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: No matching processes were found
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: su: no directory
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: /tmp/PKInstallSandbox.ekzRI6/Scripts/com.citrix.ICAClient.CPNoL7/postinstall: line 159: [: !=: unary operator expected
2019-12-10 13:30:12+02 aggeloss-mbp installd[610]: ./postinstall: su: no directory
2019-12-10 13:30:12+02 aggeloss-mbp install_monitor[21070]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: releasing backupd
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: allow user idle system sleep
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Cleared responsibility for install from 20780.
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Cleared permissions on Installer.app
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 'An error occurred while running scripts from the package “Install Citrix Workspace”.' UserInfo={NSFilePath=./postinstall, NSURL=file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Install Citrix Workspace”.} {
NSFilePath = './postinstall';
NSLocalizedDescription = 'An error occurred while running scripts from the package U201cInstall Citrix WorkspaceU201d.';
NSURL = 'file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg';
PKInstallPackageIdentifier = 'com.citrix.ICAClient';
}
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Running idle tasks
2019-12-10 13:30:13+02 aggeloss-mbp Installer[20780]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 'An error occurred while running scripts from the package “Install Citrix Workspace”.' UserInfo={NSFilePath=./postinstall, NSURL=file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg, PKInstallPackageIdentifier=com.citrix.ICAClient, NSLocalizedDescription=An error occurred while running scripts from the package “Install Citrix Workspace”.}
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Removing client PKInstallDaemonClient pid=20780, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2019-12-10 13:30:13+02 aggeloss-mbp installd[610]: PackageKit: Done with sandbox removals
2019-12-10 13:30:13+02 aggeloss-mbp Installer[20780]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2019-12-10 13:30:13+02 aggeloss-mbp Installer[20780]: IFDInstallController 3C7DA40 state = 8
2019-12-10 13:30:13+02 aggeloss-mbp Installer[20780]: Displaying 'Install Failed' UI.
2019-12-10 13:30:13+02 aggeloss-mbp Installer[20780]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
2019-12-10 13:30:20+02 aggeloss-mbp Installer[20780]: Package Removal: User opted to keep package.

downloadWhy can't I download this file?

Citrix Workspace 19.12 Download

Symptoms or Error

Certification issues after upgrading to Mac OS Catalina
Citrix Workspace App performing slowly

Solution

Please upgrade to the latest current release https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

Problem Cause

Apple has changed Certificate policies for cert validation

Additional Resources

Citrix Workspace App 1910 For Linux

https://www.citrix.com/en-in/downloads/workspace-app/mac/workspace-app-for-mac-latest.html
https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/whats-new.html
https://www.citrix.com/blogs/2019/10/09/citrix-workspace-app-1910-for-mac-is-here-with-macos-catalina-support/