Sky Go Pfe 9500


We would like to show you a description here but the site won’t allow us. Risolvere il codice di errore Code PFE 9500. Se mentre stai guardando Sky Go sul tuo notebook e ottieni il messaggio di errore PFE 9500 con richiesta di contattare il servizio clienti allora devi sapere che.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Sky Go Pfe 9500

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.


a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

  1. On your desktop, click Go and click Applications.
  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

You may also want to read…

Sky Go Error after Windows 10 Upgrade: “An Error Has Occurred, The Application Must Now Terminate”

Some users trying to use Sky Go on may see this error pop up while buffering a video. This issue is related to a problem with the default date format that is changed when windows 10 upgrades.

In order to resolve this issue, you can try to change the date format following these instructions:


Right click on the windows logo at the bottom left of the screen and open control panel



Click on: “Clock, Language and Region”


Click on: “Date and Time”

Sky go pfe 9500 series


Under the “Region” heading Click on: “Change date, time or number formats”


Change the Short date to: “dd/MM/yy”


Change the Long date to: “dddd,MMMM dd,yyyy”


Click “Apply or OK”

Restart your browser and Sky Go should be back to normal.

Lennox IT, IT Support in Derby and the East Midlands

Sky Go Code Pfe 9500-ih

  1. Great fix cheers

  2. Thank you Sam – frustrating how something so simple can cause the app not to work.

  3. Thanks for the help. Fixed the problem in 5 minutes compared to the hour I spent on the Sky site!! Cheers.

  4. U Genius!!!! It works perfectly. Nice 1 !!!


  5. Many thanks on your advice with a problem on Sky go/windows10.
    It worked straight away!
    kind regards

  6. Doesn’t seem to be working. I have changed the short date but the only long date options I have are:
    dd MMMM yyyy
    d MMMM yyyy
    dddd, d MMMM yyyy
    dddd, dd MMMM yyyy

    I’ve tried all 4 but no joy.

  7. Absolute fantastic.

    Thank you so much. Gerry’s comment is quite true – I must have spent over 30 mins stressing before coming across this fix. Why could SKY not have been more use.

    Regards Chris

  8. I may be a bit slow but on clicking the long date option, I did not have the option to select “dddd,MMMM dd,yyyy”….I only had “dddd,MMMM d,yyyy” i.e only one ‘d’ for the number of the day of the month. Eventually (duh), I just clicked into the above string of letters and inserted another ‘d’ into the string. clicked on ‘apply’ and hey presto, the date on the bottom right hand of my PC changed from ‘3’ (Jan) to ’03’ January 2016. SKY GO IS NOW working again. Why SKY can’t put your simple fix on their ‘help’ webpage??? It’s crazy you have to surf around hoping to get lucky. Thanks for the nudge in the right direction, much appreciated….Tam Fae Glasgow

  9. The same error message as others experienced appeared on 1 Jan. Phoned Sky on 2/1 spent nearly an hour trying various settings including uninstall and reinstall Silverlight to no avail. Sky escalated issue promise to ring back in 72 hours which never happened. Quick search found your post and after following your instructions, in a matter of minutes I got Sky Go working again. I basically only needed to change the Region to English UK as it was set to English US as default. Such a simple solution, I wish Sky knew this. Thanks!!

  10. Unfortunately I am still having difficulty. I have changed the short date and the long date. I have received installed silver light and rebooted but I am still getting the same message.

  11. To Sam,
    Don’t know how you found this solution, but thank you so much. Now works fine.

  12. just change to English and uk setting will it all for you

  13. Wow, what an odd fix. Works though. Happy days 🙂

  14. Excellent and thank you.
    Start of the Super League season and I Sky Go was not working. Only missed 10 minutes thanks to you.

  15. thank you worked a charm

  16. You are literally a life saver!
    How frustrating that was!

  17. I get this error but I don’t have windows 10 I’m running vista and the fix isn’t working. Help

  18. I get this error after about 10 mins watching any channel. I have changed Windows 10 to UK English. I changed the short and long dates, but my long date doesn’t match exactly. I have: dddd, d. MMMM yyyy. I saw a previous poster said he manually changed this, but I have been unable to change it. Also I am watching from Germany using Hola. Any help appreciated.

    • you can add it manually under the “additional settings” box at the bottom

  19. Nothing seems to work for me and ive spent hours if not days on this going around and around. This is a terrible system.

  20. I’m also having the issue. It happens at almost precisely 10min intervals, which is getting incredibly frustrating. I’ve checked all the language settings I can find and made sure that they’re all on UK English (the date format, but keyboard language, etc) and it keeps reoccurring. PLEASE, are there any other fixes? I’d also appreciate a quick explanation as to why this is happening. It only started about two-three weeks ago with me but I didn’t do any updates around that time.

  21. Ive tried these steps several times and more. It simply does not work. I have changed the long date. I have uninstalled and reinstalled Silverlight. Ive restarted the Pc. It just does not work. CAN SOMEONE PLEASE HELP??!!!

  22. I have done everything above and still it does not work and I had to manually change the long date because there was no option for it but it still does not work

  23. i’m running Windows vista and my SkyGo closes with the error message after exactly 10minutes. I’ve tried the various reformatting of dates fix and reinstalling Silverlight etc etc, no joy though. Anyone else running Windows Vista managed to resolve this issue?

  24. Any help with what to do with this error on a MacBook?

  25. “An error occurred The application must now terminate.” this fix worked for me, sign in to sky go – click “On now” when error message comes up click on it , Silverlight box now shows click on that and Silverlight bigger box comes up now right click on last box on top row something like “Application Storage” if http// skygo is in the list delete it then go back and try skygo again should work seems this problem has been around since 2012 Good luck

  26. I’m running Windows 8 and it has stopped running AGAIN. Why is Sky so poor? Technologically so backward.

  27. Hi do you have a fix for new Sky Go app echo issues?

Sky Go Pfe 9500 Pro

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