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Challenger: Cherwell Software
Cherwell Software ranks No. 4 for both vision and execution on Gartner’s Magic Quadrant. The Colorado Springs-based company’s Cherwell Service Management product provides ITSM capabilities built on a low-code platform and extension into other business workflows. Recent launches from Cherwell include a new UI, Slack Integration, sentiment analysis and virtual agent updates.
Strength: Cherwell has captured significant mind share among Gartner clients looking at intermediate ITSM tools. Gartner said it was the second most frequently shortlisted vendor by its clients last year, as well as previous years.
Weakness: Cherwell’s innovation has lagged behind many of its closest competitors. “Several new features released were incomplete, lacking capabilities found standard in other tools -- for example, live chat integration lacking basic presence detection,” said Gartner.
Sophos Gartner Magic Quadrant
Sophos Gartner 2020
Sophos Intercept X named the 2020 and 2019 Best Small Business Endpoint security solution. Sophos recognized as a Visionary in the 2019 Gartner Magic Quadrant for. The Gartner Hype Cycle for Endpoint Security, 2020, is shown below: August 26, 2020 Gartner Says Bring Your Own PC Security Will Transform Businesses Within the Next Five Years Details Of What’s.