Sophos Kb 29287

  

CVE® is a list of records — each containing an identification number, a description, and at least one public reference — for publicly known cybersecurity vulnerabilities. This guide brings together existing knowledge base information on how to configure your Windows network computers so you can deploy Sophos security software to them using the central console. It structures the information into a series of steps and provides additional information when necessary. “Sophos Error 29287” is displayed. Windows runs sluggishly and responds slowly to mouse or keyboard input. Your computer periodically “freezes” for a few seconds at a time. These 29287 error messages can appear during program installation, while a Sophos Ltd.-related software program (eg.

Sophos Knowledge Base 29287

Error Number: Error 29287
Error Name:Sophos Error 29287
Error Description: Error 29287: Sophos Antivirus has encountered a problem and needs to close. We are sorry for the inconvenience.
Developer:Sophos Ltd.
Software:Sophos Antivirus
Applies to:Windows XP, Vista, 7, 8

Symptoms of Error 29287

  • 'Error 29287' appears and crashes the active program window.
  • Your PC frequently crashes with Error 29287 when running the same program.
  • “Sophos Error 29287” is displayed.
  • Windows runs sluggishly and responds slowly to mouse or keyboard input.
  • Your computer periodically “freezes” for a few seconds at a time.

These 29287 error messages can appear during program installation, while a Sophos Ltd.-related software program (eg. Sophos Antivirus) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your 29287 error occurs is a critical piece of information in troubleshooting the problem.


Causes of Error 29287

  • Corrupt download or incomplete installation of Sophos Antivirus software.
  • Corruption in Windows registry from a recent Sophos Antivirus-related software change (install or uninstall).
  • Virus or malware infection that has corrupted Windows system files or Sophos Antivirus-related program files.
  • Another program maliciously or mistakenly deleted Sophos Antivirus-related files.

Runtime Errors such as “Error 29287” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring.


Compatible with Windows 10, 8, 7, Vista, XP and 2000

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Sophos Endpoint Kb 29287



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Below is a list of troubleshooting steps to resolve your Error 29287 problems. These troubleshooting steps get progressively more difficult and time consuming, so we strongly recommend attempting them in ascending order to avoid unnecessary time and effort.

29287

Please Note: Click the [ ] image to expand the troubleshooting instructions for each step below. You can also click the [ ] image to hide the instructions as you proceed through each step.

Step 1: Repair Registry Entries Associated with Error 29287


Manually editing the Windows registry to remove invalid Error 29287 keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!

Because of this risk, we recommend using a registry cleaner to assist with this process. Using a registry cleaner automates the process of finding invalid registry entries, missing file references (like the one causing your Sophos Error 29287 error), and broken links within the registry. A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage.

As a Microsoft Silver Partner, we provide software that can assist you in removing these issues:


Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to Error 29287 (eg. Sophos Antivirus):

  1. Click the Start button.
  2. Type 'command' in the search box.. DO NOT hit ENTER yet!
  3. While holding CTRL-Shift on your keyboard, hit ENTER.
  4. You will be prompted with a permission dialog box.
  5. Click Yes.
  6. A black box will open with a blinking cursor.
  7. Type 'regedit' and hit ENTER.
  8. In the Registry Editor, select the Error 29287-related key (eg. Sophos Antivirus) you want to back up.
  9. From the File menu, choose Export.
  10. In the Save In list, select the folder where you want to save the Sophos Antivirus backup key.
  11. In the File Name box, type a name for your backup file, such as 'Sophos Antivirus Backup'.
  12. In the Export Range box, be sure that 'Selected branch' is selected.
  13. Click Save.
  14. The file is then saved with a .reg file extension.
  15. You now have a backup of your Sophos Antivirus-related registry entry.

The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below.


We do not claim any responsibility for the results of the actions taken from the content linked below - complete these tasks at your own risk.

Windows XP
http://www.theeldergeek.com/windows_xp_registry.htm

Windows 7
http://www.theeldergeek.com/windows_7/registry_edits_for_win7.htm

Check If the Group Messaging Is Enabled. You should know that your iPhone,. Check your default messaging app: On Android Messages: If your default messaging app is Android. Go to the main screen of your messaging app and tap the menu icon or menu key (on the bottom of the phone); then tap Settings. If Group Messaging isn't in this first menu it may be in the SMS or MMS menus. In the example below, it's found in the MMS menu. Under Group Messaging, enable MMS. Group texts not coming through. Group text messaging is an important part of daily life, jlwordlaw. Do you have group messaging on in Settings – Messages – Group Messages. Are you using iMessage to group message? Do you have LTE on when you are group messaging. LTE needs to be enabled when group messaging. AllisonCVZW Follow us on TWITTER @VZWSupport. Check to make sure MMS Messaging is on: MMS stand for Multimedia Messaging Service.

Windows Vista
http://support.microsoft.com/kb/2688326 - LetMeFixItMyselfAlways


Step 2: Conduct a Full Malware Scan of Your PC


There is a chance that your 29287 error could be related to a malware infection on your PC. These malicious intruders can damage, corrupt, or even delete Runtime Errors-related files. Furthermore, there's a possibility that the 29287 error you are experiencing is related to a component of the malicious program itself.


Tip: If you do not already have a malware protection program installed, we highly recommend using Emsisoft Anti-Malware (download here). They offer a malware removal guarantee that is not offered by other security software.


Step 3: Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup (cleanmgr)


Over time, your computer accumulates junk files from normal web surfing and computer use. If this junk isn't occasionally cleaned out, it can cause Sophos Antivirus to respond slowly or provides an 29287 error, possibly due to file conflicts or an overloaded hard drive. Cleaning up these temporary files with Disk Cleanup might not only solve your 29287 error, but can also dramatically speed up the performance of your PC.


Tip: Although Disk Cleanup is a wonderful built-in tool, it will not completely clean up all of the temporary files on your computer. Other programs that you frequently use such Microsoft Office, Firefox, Chrome, Live Messenger, and hundreds of other programs are not cleaned up with Disk Cleanup (including some Sophos Ltd. programs).


Because of the shortcomings of the Windows Disk Cleanup (cleanmgr) tool, we highly recommend using a specialized hard drive cleanup / privacy protection software to clean up your entire computer.

As a Microsoft Silver Partner, we provide software that can assist you in cleaning up your temporary files:

How to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button.
  2. Type 'command' in the search box.. DO NOT hit ENTER yet!
  3. While holding CTRL-Shift on your keyboard, hit ENTER.
  4. You will be prompted with a permission dialog box.
  5. Click Yes.
  6. A black box will open with a blinking cursor.
  7. Type 'cleanmgr' and hit ENTER.
  8. Disk Cleanup will begin calculating how much occupied disk space you can reclaim.
  9. The Disk Cleanup dialog box will appear with series of checkboxes you can select. In most cases, the 'Temporary Files' category will occupy the most disk space.
  10. Check the boxes of the categories you want to clean and click OK.

Step 4: Update Your PC Device Drivers


29287 errors can be related to corrupt or outdated device drivers. Drivers can work one day, and suddenly stop working the next day, for a variety of reasons. The good news is that you can often update the device driver to fix the Error 29287 problem.

Finding the exact driver for your Error 29287-related hardware device can be extremely difficult, even directly on the Sophos Ltd. or related manufacturer's website. Even if you are experienced at finding, downloading, and manually updating drivers, the process can still be very time consuming and extremely irritating. Installing the wrong driver, or simply an incompatible version of the right driver, can make your problems even worse.

Because of the time and complexity involved in updating drivers, we highly recommend using a driver update software. A driver update tool ensures that you have correct driver versions for your hardware, and also creates a backup of your current drivers before making any changes. Maintaining a driver backup provides you with the security of knowing that you can rollback any driver to a previous version (if necessary).

As a Microsoft Silver Partner, we provide software that can assist you in updating these drivers:


Please Note: Your Error 29287 may not be related to hardware driver problems, but it's always a good idea to ensure all of your PC device drivers are up-to-date to maximize PC performance.


Step 5: Utilize Windows System Restore to 'Undo' Recent System Changes


Windows System Restore allows you to 'go back in time' with your PC to help fix your Error 29287 problems. System Restore can return your PC's system files and programs back to a time when everything was working fine. This can potentially help you avoid hours of troubleshooting headaches associated with 29287 errors.


Please Note: Using System Restore will not affect your documents, pictures, or other data.

To use System Restore (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button.
  2. In the search box, type 'System Restore' and hit ENTER.
  3. In the results, click System Restore.
  4. Enter any administrator passwords (if prompted).
  5. Follow the steps in the Wizard to choose a restore point.
  6. Restore your computer.

Step 6: Uninstall and Reinstall the Sophos Antivirus Program Associated with Error 29287


If your 29287 error is related to a specific program, reinstalling Sophos Antivirus-related software could be the answer.

Instructions for Windows 7 and Windows Vista:

  1. Open Programs and Features by clicking the Start button.
  2. Click Control Panel on the right side menu.
  3. Click Programs.
  4. Click Programs and Features.
  5. Locate Sophos Error 29287-associated program (eg. Sophos Antivirus) under the Name column.
  6. Click on the Sophos Antivirus-associated entry.
  7. Click the Uninstall button on the top menu ribbon.
  8. Follow the on-screen directions to complete the uninstallation of your Error 29287-associated program.

Instructions for Windows XP:

  1. Open Programs and Features by clicking the Start button.
  2. Click Control Panel.
  3. Click Add or Remove Programs.
  4. Locate Sophos Error 29287-associated program (eg. Sophos Antivirus) under the list of Currently Installed Programs.
  5. Click on the Sophos Antivirus-associated entry.
  6. Click the Remove button on the right side.
  7. Follow the on-screen directions to complete the uninstallation of your Error 29287-associated program.

Instructions for Windows 8:

  1. Hover the cursor in the bottom left of the screen to produce the Start Menu image.
  2. Right-Click to bring up the Start Context Menu.
  3. Click Programs and Features.
  4. Locate Sophos Error 29287-associated program (eg. Sophos Antivirus) under the Name column.
  5. Click on the Sophos Antivirus-associated entry.
  6. Click the Uninstall/Change on the top menu ribbon.
  7. Follow the on-screen directions to complete the uninstallation of your Error 29287-associated program.

After you have successfully uninstalled your Error 29287-associated program (eg. Sophos Antivirus), reinstall the program according to the Sophos Ltd. instructions.


Tip: If you are positive that your 29287 error is related to a specific Sophos Ltd. program, uninstalling and reinstalling your Error 29287-related program will likely be the solution to your problem.


Step 7: Run Windows System File Checker ('sfc /scannow')


System File Checker is a handy tool included with Windows that allows you scan for and restore corruptions in Windows system files (including those related to Error 29287).

To run System File Checker (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button.
  2. Type 'command' in the search box.. DO NOT hit ENTER yet!
  3. While holding CTRL-Shift on your keyboard, hit ENTER.
  4. You will be prompted with a permission dialog box.
  5. Click Yes.
  6. A black box will open with a blinking cursor.
  7. Type 'sfc /scannow' and hit ENTER.
  8. System File Checker will begin scanning for Error 29287 and other system file problems (be patient - the system scan may take a while).
  9. Follow the on-screen commands.

Step 8: Install All Available Windows Updates


Microsoft is constantly updating and improving Windows system files that could be associated with Error 29287. Sometimes resolving your Runtime Errors problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis.

To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

  1. Click the Start button.
  2. Type 'update' into the search box and hit ENTER.
  3. The Windows Update dialog box will appear.
  4. If updates are available, click the Install Updates button.

Step 9: Perform a Clean Installation of Windows


Caution: We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve Error 29287 problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately (download a highly-recommended backup solution [MyPCBackup.com Download]) to protect yourself from permanent data loss.

This step is your final option in trying to resolve your Error 29287 issue. Reinstalling Windows will erase everything from your hard drive, allowing you to start again with a fresh system. Furthermore, a clean install of Windows will also quickly clean out any and all 'junk' that has accumulated over the normal usage of your computer.


Please Note: If 29287 errors still persist after a clean install of Windows, your Runtime Errors problem MUST be hardware related. If that is the case, then it is likely you will need to replace the associated hardware causing the 29287 error.


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Operating System Information

29287 error messages can occur in any of the following Microsoft Windows operating systems:

  • Windows 10
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows ME
  • Windows 2000

Are You Still Experiencing Error 29287 Issues?

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About The Author:Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. He is a lifelong computer geek and loves everything related to computers, software, and new technology.


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