Sophos Teamviewer

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TechHerald Bureau New Delhi: TeamViewer, a global player in secure remote connectivity solutions, announced a new integration with Sophos Mobile. Administrators can initiate remote support sessions from within the Sophos Mobile platform to troubleshoot issues on a wide variety of endpoints. Hi,In this video,How to block or allow team-viewer in Sophos XG FirewallSubscribe This Channel me on Facebook.

Webex Video Conferencing

Ramapo now has Webex available for students, staff, and faculty. For more info, click here.

Sophos Antivirus

Ramapo offers free antivirus software for students. To download and install, click here.

Phone System

Learn more about Call Forwarding, Voicemail and Jabber (Cisco users only). For more info, click here.


To download TeamViewer for Windows, click here. To download TeamViewer for Mac, click here.

Technology Issues

If connected with VPN, you may submit help desk tickets using the Web Help Desk web console:
If you are outside campus network, email to [email protected]
Key subjects: Banner Access, WebEx, Canvas, Remote Desktop

Technology Workshops

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The Instructional Design Center has a host of information on all of these technologies on their site ( Additionally, the IDC is running numerous workshops to quickly get people up to speed on these technologies. Please check their website for more information:

FAQ Section

Can I get VPN access from my personal computer?

Yes, but prior to doing so you must create a ticket requesting the access by sending an email to [email protected] You must include a screenshot of your antivirus program showing a recent clean scan and that your virus definitions are up to date. Our firewalls will verify that you are current every time you connect and deny access if you aren’t, so please make sure this is running at all times.

How do I get antivirus for my remote computer?

Please go to the ITS home page at On this page there is a link to the Sophos Antivirus application for our students, staff and faculty.

How can I use WebEx?

You do not need a WebEx account to participate in someone else’s meeting. You can click the link you received in the meeting invitation and you will be connected to their meeting. If it is the first time you used WebEx you will be prompted to install the application. This is encouraged but not required. You can also join the meeting from your web browser or phone.

To run your own meetings you will need to setup your account. All should have received an invitation from Cisco to set up an account so they can create their own meetings and collaborate with one another (faculty and staff who received it on March 12th; Adjuncts received it on March 20th; students should receive it today, March 22nd). If you cannot access this email, you must create a ticket requesting access by sending an email to [email protected] and please include WebEx in the subject.

For more information on WebEx including training guides and videos please visit

I can hear people in my WebEx or TechSmith Relay (or other platform) but my microphone and camera aren’t working!

This is probably due to your privacy settings on Windows 10. Click on search (lower left corner next to the start button) and type privacy. Then click on privacy settings.

  • On the left side, click on either camera or microphone, depending on which you want to set.
  • Then click the slider to on for “Allow apps to access your <camera or microphone>”
  • You must do this separately for the camera and the microphone.

Sophos Xg Teamviewer Slow

Can I access Banner from home?

Yes you can, please send an email to [email protected] with Banner in the subject for access instructions.

How do I access a particular software application for my class that I normally only use on campus?

Please send an email to [email protected] with the following information: The application that you need to use, the course and your professor’s name. This will aid us in setting you up for this access.

How can I access my voice mail and change the greeting on my phone?

Please refer to the Telecom webpage for information as to how to access voicemail and set up call forwarding:

Supply chain cybersecurity attacks have been in the news lately, but they’re nothing new. In fact, nation state adversaries have been targeting and abusing supply chain vulnerabilities for years.

These vulnerabilities are an easy “in,” giving attackers an open door to more lucrative targets. Managed service providers (MSPs) and managed security service providers (MSSPs) are particularly attractive targets because they hold the keys to many different customer organizations. Just look at what happened when hundreds of dental office customers were hit by ransomware after their shared MSP was compromised.

We’re All Targets


“I didn’t think we would be a target” are words spoken by compromised organizations all too often.

Yet the truth is we’re all targets. We’re all links in someone’s supply chain, and that makes us susceptible if we’re not protected.

It’s easy to imagine how one might be a backdoor into a military contractor if they supply them with services or tools, but would you consider your local nail salon to be a supply chain risk? Well, you should. In fact, an attack against a large company began by compromising a local salon and using their billing system to send malicious PDFs to executives at the company who used their services.

Where to Start

There’s tremendous opportunity for MSPs and MSSPs alike to improve supply chain security defenses – both internally and for the customers that they serve.

This might seem like a daunting task, but you can tackle it – often with immediate and measurable results – by focusing on three important areas:

1. Authentication

Service providers need to stop sharing passwords. It sounds like common sense, but it’s an ongoing problem.

As someone who has investigated credit card fraud, I’ve seen firsthand the risks of payment terminal providers using remote access software – like TeamViewer or VNC – with a single, shared password to manage thousands of customer accounts.

Teamviewer And Sophos

Earlier this week, law enforcement officials in Florida announced that an attacker used TeamViewer to successfully gain access to a password protected control panel and attempted to poison a critical infrastructure water supply. The attack was fortunately stopped, but could have been deadly.

This is lack of security is no longer acceptable. Phishing one member of your support staff is enough in many cases to destroy your reputation and potentially your business in one incident.

No different than in traditional IT departments, accounts that possess privilege should only be used when needed, and they should always require multi-factor authentication. Jama jurabaev gumroad. All usage should also be logged and reviewed frequently.

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2. Access rights

Should every technician be allowed access to every client? Perhaps, but probably not.

Often, groups of clients, especially key customers, have a dedicated support person or team. No different than how we segment networks to provide audit points and to contain risk, privileges require bounds.

Logging is critical in recognizing unusual access – like off hours use or access to an account assigned to a different team, which can be signs of insider fraud or an external threat actor preparing to launch a ransomware attack.

3. Monitoring for compromise

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Monitoring is often under resourced as opposed to prevention. The problem is, we know that prevention isn’t always 100% achievable, yet when it comes to detection and monitoring for the failure of our preventative controls, we are being too reactive. Once an attack becomes obvious it is often too late. By the time a criminal pulls out the ransomware, they have already stolen critical data and, more often than not, have had access to your network for 30 days or more.

During investigations conducted by the Sophos Managed Threat Response team, two things stand out as early indicators of compromise. One is the use of credentials for remote access and administrative purposes during off hours; the other is the abuse of system administration tools in order to conduct surveillance and steal data from the network.

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The use of legitimate accounts and your own tools is often referred to as Living Off the Land (LotL). Detecting this requires vigilance and skill. To a trained security operations center analyst, these things stand out clearly and can tip you off to thwart the attack before the bulk of the damage has been done. You either need to invest in training your staff to monitor these behaviors or engage with outside experts to monitor it on your behalf.

Prioritizing Supply Chain Security

Improving on these three important areas will significantly reduce cybersecurity risk, putting MSPs and MSSPs ahead of their competition when it comes to protecting customers.

Prioritizing supply chain security defenses can be a significant competitive advantage for service providers in acquiring new customers – and perhaps most importantly, retaining the ones they already serve.

These are simply starting points where we have identified common points of failure. Security is a journey, and securing the supply chain is just one piece of the bigger puzzle.